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Our guarantee
Our Streak-Free Guarantee
High Tide Window Cleaning’s streak-free guarantee is simple: if you find a streak after the crew leaves, text a photo and High Tide comes back and re-does it at no charge. Every job is licensed and insured, and if the crew breaks something, High Tide replaces it.
Three promises
What does High Tide Window Cleaning promise on every job?
High Tide Window Cleaning makes three promises on every job: the crew shows up on time, your glass is streak-free or the crew comes back free, and the price you’re quoted is the price you pay.
On time, every time
High Tide texts before the crew arrives and shows up when it said. No “sometime between 8 and 4,” and no waiting around on your day off.
No streaks, or we come back free
Every job ends with a walkthrough. If you spot a streak after the crew leaves, text a photo and High Tide comes back and re-does it at no charge.
No price surprises
Jobs are quoted in person. The number you’re given is the number on the invoice, unless you ask for more work and agree to it first.
How it works
How do you use the guarantee?
Using the High Tide Window Cleaning guarantee takes one text. Walk through the job with the crew, and if you find a streak later, send a photo to (805) 440-8061.
01
Walk through it with us
Every job ends with a walkthrough. Point out anything and it’s fixed on the spot.
02
Text a photo
Spot a streak after we leave? Text a photo to (805) 440-8061.
03
We come back free
The crew comes back and re-does it at no charge.
On a plan? Window plan and gutter plan customers also get free touch-ups for up to a week after every visit.
Also on every job
What else does High Tide Window Cleaning cover?
If we break it, we replace it
Fully insured, ladders and second stories included. Certificate of insurance available on request.
Photo proof
Before-and-after photos texted when the job’s done.
We protect your home
Shoe covers inside, ladder stand-offs, outlets covered before soft washing.
Eco-conscious products
Purified water, and plants rinsed after soft washing.
A text before we arrive
So you’re never waiting on the crew.
Satisfaction guaranteed
If it isn’t right, tell us and we’ll make it right.
Straight talk
What doesn't the guarantee cover?
The High Tide Window Cleaning guarantee covers the crew’s work. It doesn’t cover problems that were already there or that cleaning can’t fix, and the crew will point those out at the quote.
- Damage that was already there, or that we pointed out before starting
- Failed window seals and fogged double-pane glass
- Brittle or worn-out screens that break with normal handling
- Hard-water etching that cleaning can't remove
- New dirt from rain, sprinklers or birds after the visit
Questions
Guarantee questions
What if I find a streak after the crew leaves?
Text a photo to High Tide Window Cleaning at (805) 440-8061 and the crew comes back and re-does it at no charge.
What if something gets damaged?
High Tide Window Cleaning is licensed and fully insured. If the crew breaks or damages something on the job, High Tide repairs or replaces it.
Can I see proof of insurance?
Yes. High Tide Window Cleaning is fully insured, and a certificate of insurance is available on request. High Tide also holds City of Pismo Beach business license #24813.
Do plan customers get anything extra?
Yes. Customers on a High Tide window or gutter plan get free touch-ups for up to a week after every visit, on top of the guarantee every customer gets.
Can the price change after the quote?
No. High Tide Window Cleaning quotes in person, and the quoted price is the price on the invoice. It only changes if you ask the crew to add work, and you agree to that before it starts.
Weekend slots open
Book it with the guarantee behind it.
Get a free in-person quote. We’ll text you back to set a time.
- Licensed & insured
- Weekends + Mon/Wed/Fri mornings
- SLO + northern Santa Barbara County